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1.) You can get the fault code
number by going to "i" for info, highlighting the
fault in the error list and hitting "?" for details
(or from the log file info, see below). |
2.) Email the machine model, fault
description and the fault code - E-MAIL
your enquiry |
3.) You will receive a Paypal
invoice for £10 + VAT, refundable if you buy a part from us. |
4.) The diagnosis and parts recommendation
will follow when you pay the charge. |
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NOTE- The diagnostic charge is
refundable as a credit against the purchase of any spare part
that we recommend for the fault and Photo-Services customers
with a paid up service contract will not be charged for using
this facility. |
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E-MAIL
your enquiry - Please
include machine model & fault description as well as fault
code for Agfa machines |
Remember -
we stock new and used parts - worldwide shipping |
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Agfa:
d-Lab1, d-Lab2, msc 101 & 200, all film processors - new and
used spares |
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Also breaking Gretag
740 Digital and Noritsu
25 & 26 printers and 430 film pros |
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USING
LOGFILES TO GET FAULT CODES |
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Your d-Lab writes data
in logfiles as each operation occurs, accessing this information
can greatly increase the success of fault diagnosis, follow the
steps below to get a fault code and email it to us for
diagnosis. It's simple if you follow the instructions below: |
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1.) Operate your
machine until the fault occurs then, without shutting
down or performing an "ON - System Reset", select
"i" for info (top right corner of screen) and then
select "Service Functions" from the options within
info. You will then have to hit "yes". Alternatively
you can get to Service Functions from the "Test"
button on the bottom of the normal screen. |
2.) Once into Service
Functions you will have a screen with a list of folders in the
top left quarter, from this list find the Logfiles folder. It
will have a name similar to this: |
"Logfiles -
C:\Dlab1\d-lab.1-DLAB1_10-00D_123k\Logfiles" |
Note - this example is
for a d-Lab1 on software version 10-00D, these numeric parts may
differ on your machine, but it all works just the same. The
important part is the first word - Logfiles. |
3.) When you hit the +
in the box beside the Logfiles folder the contents will expand,
this will reveal a list of dated folders and below them a folder
called "LASTSESSION" and then a folder called "LFWDump".
Below all these folders a list of files begins, simply look for
"LK1.log" and double click on it. This will launch a
new window. |
4.) In this new window
you can read the logfiles, the title will read something like: |
"DLAB logfile
created on Wednesday, November 08, 2008 at 06:31:19" |
Below this title the
logfiles will begin, they look like this: |
"06:31:49
BOOK 0x03d0 LK1 Watchdog WD
working" |
5.) The first part of
each line is the time, so all you have to do is look down to the
time when the fault occurred (usually near to the bottom if it
has just happened). Most of the entries have the word
"BOOK" after the time, you have to spot a line or
lines which have "ERROR" instead of "BOOK",
as per the example below: |
"14:26:33.671
ERROR 0x04f4
LK1main<4> Paper prosser error ID
5515597 cleared <REMOVED>" |
6.) Note down this ID
number, 5515597 in the example above (which means the door was
open) and email it with a
description of the fault so we can provide a diagnosis |
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NOTE - If you have
done an "ON - System Reset" or have shut down and
restarted since the fault occurred then you must look at the
LK1.log situated inside the "LASTSESSION" folder
instead, otherwise the procedure is the same. |
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IMPORTANT
- There are areas within the Service Functions page where you
could do serious harm to your machine, following the procedure
above is completely harmless but other operations in this
section should only be attempted by a qualified service
engineer. |
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E-MAIL
your enquiry - Please
include machine model & fault description as well as fault
code for Agfa machines
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